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There have been some interesting conversations in our household since the release of the Banking Royal Commission report and subsequent recommendations, and the recurring theme is that of justice, fairness and equality. This post isn’t about what we think of the recommendations but rather an insight into how people feel, react and respond when fairness […]
As leaders we are expected to be calm when all around is in chaos, but often we’re like the proverbial duck, smooth on the surface and paddling like heck underneath! We are also human, not superhuman, with our own frustrations, worries and doubts – just like the people we lead. We know that our emotions affect […]
Let me start by getting you thinking with a little puzzle. A bat and ball together cost $1.10. The bat costs $1 more than the ball. How much does the ball cost? Did you arrive at 10c? Then you’re a fast thinker. Answer to the puzzle at the end of this article. If only I […]
In our many years of managing, we rarely met an employee who was not anxious about receiving feedback, especially of the ‘constructive’ kind. With advances in brain imaging technology we are learning more about how feedback is received by the brain and the degree to which it achieves the goal for which it is intended. 1 […]
Before the advent of the Gutenberg press, business and trade was conducted orally. We shared stories. We then ‘progressed’ to creating rational, analytical and factual memos and reports for the communication of everything important. 600 years or so later and we are relearning what our early ancestors perfected around the campfire, that we can’t engage […]
